This Contact Us page gives Honev pet bowl customers one verified place to find the store operator, support schedule, email address, telephone number, and physical business address.
OUR IDENTITY
Legal Business Name: AUS RETAIL PTY. LTD.Store Name: Honev
Physical Business Address: Level 6, 26 St John Monash Drive, Caulfield East, VIC 3145, Australia
ABN: 11 088 029 896
ACN: 088 029 896
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@honevshop.shopBusiness Phone Number: +61 485 990 896
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
We respond during the support hours listed above. Some cases take additional review if they involve carrier records, return inspection, payment verification, or product condition. For a bowl question, identify the ordered SKU and note whether the request concerns capacity, material, base or stand parts, delivery condition, cleaning guidance, or a missing component.